What are the different sizes of bed sets/base sets and mattresses?
You can choose from single mattresses, three-quarter mattresses, double mattresses, queen mattresses, and king mattresses. We offer standard and extra length sizes on most of our products.
The super king mattress is a custom size order (available with certain brands) that measures 2mx2m. If you need a special size, our in-store or online sleep experts will be able to assist you.
Single
Width 91cm
Standard Length 188cm
3/4
Width 107cm
Standard Length 188cm
Double
Width 137cm
Standard Length 188cm
Queen
Width 152cm
Standard Length 188cm
King
Width 183cm
Standard Length 188cm
Extra Length
200cm
What bed brands do you offer?
Dial-a-Bed is home to the following brands:
- Sealy (Bravo product)
- King Koil (Bravo product)
- Forty Winks (own brand)
- Slumber King (own brand)
- Dunlopillo (foam only) (own brand)
- Cloud Nine (foam only)
- Simmons
- Restonic (online only)
Does Dial-a-Bed only sell beds and mattresses?
Dial-a-bed offers a range of products. Which are: Mattresses, Bed Bases, Sleeper Couches, Headboards, Pedestals, Mattress Protectors and Pillow Protectors.
What is the difference between spring vs foam mattresses?
What is a 100 nights comfort exchange & how do I qualify?
100 nights comfort exchange is a value added service offered by Dial-a-bed. Customers have an opportunity to exchange a mattress if not satisfied with the comfort once the breaking-in period lapses- min 30 days. In order to qualify for a comfort exchange, you must purchase a brand new mattress protector and have used it for the duration. Exchanges can only be made for the same bed size.
What is a mattress guarantee?
The guarantee or guarantee period means that if the bed or mattress fails due to a proven manufacturing fault or defect during this time, the replacement for the same item is free.
What is a mattress warranty?
The warranty or warranty period means that if the bed or mattress fails due to a proven manufacturing fault or defect during this time, there will be a warranty fee charged to replace the mattress.
Is a firm bed better quality?
Generally speaking, a firmer bed does not necessarily speak to a bed lasting longer. It is also not confirmed that a firm bed will aid in better sleep quality (comfort type is a personal preference and will differ from person to person). The longevity of your bed will depend on various factors such as if the max bed weight limit is adhered to.
What is the breaking-in period of a mattress?
30 nights minimum - 90 nights maximum
Do you sell mattresses and base sets/bed set?
Dial-a-Bed offers mattresses only and a mattress and base combination(bed sets/base sets). Each can be sold separately.
What is the difference between firm, medium and plush?
Firm
Firm mattresses are the firmest of mattress comfort levels. Read More…(link to blog)
Medium
Medium mattresses are considered the happy middle ground where comfort level is concerned. Read More…(link to blog)
Plush
Plush mattresses are soft and cushiony. Read More…(link to blog)
Do you sell motion beds?
Dial-a-Bed offers motion/motorized beds available within the Sealy, Simmons and Dunlopillo range.
Can I purchase a different base with my mattress?
Bases are available separately and can be purchased with any corresponding size and length mattress. Dial-a-Bed offers bases of different heights (different per brand and lower bases available on selected brands), brand, color and with storage compartments.
Speak to a sleep expert to learn more about what bed bases would work best for your mattress.
What is a reinforced base?
Dial-a-Bed offers a Forty Winks MegaSleep base with 17 slats, which is 10 more slats than the industry standard.
Do I need a new base when I purchase a new mattress?
We recommend purchasing the mattress and base together. Each mattress has a corresponding bed base. Browse our website to view our full range.
Does a king mattress come with one base?
Our king-size mattresses are supplied with two single bases so that there is additional support in the center of the mattress. A king-size base is also split into two single bases for convenience.
Why is my mattress “too firm” when receiving?
A mattress is like a new pair of shoes and usually has a break in period of 30 days - 90 days. The new foam and spring materials in your mattress needs to be worn in to achieve that sweet spot of comfort.
Why is my mattress harder than it was when I tested it in the store?
Keep in mind that the mattress in the store has been there for a while and has already been broken in. They are often being tested out by a variety of customers per day, and are therefore not an exact comparison of what your bed will feel like immediately once you have purchased it.
Where is the extra-length mattress protector?
A mattress protector is used to protect your mattress from any stains, spills or oopsies. All our mattress protectors are made to fit a standard and extra length mattress.
My sheet doesn't fit my new mattress
Mattresses come in different heights, depending on the brand and comfort level. Please refer to the product specifications online or speak to your sleep expert in-store/online, to confirm the height of the mattress.
What type of base is best to use with a pocket spring mattress?
A solid bed base should always be paired with a pocket spring mattress. A slatted base will not support the weight of the mattress and will void the warranty.
On a slatted base (Sleigh bed) a solid Masonite board should be added to create additional support.
Why is a king bed set supplied with two single bases?
A king mattress is supported by 2 single bed bases. Using two single bed bases with a king-sized mattress is a common practice
recommended by many mattress manufacturers. This provides:
- Enhanced Support: Distributing the weight evenly helps prevent sagging and ensures adequate support.
- Improved Stability: Two bases side-by-side provide increased stability, reducing movement disturbances.
- Customized Comfort: Allows for independent firmness levels, ideal for couples with different sleep preferences.
- Ease of Movement: Due to South African standard door requirements, most bed manufacturers do not create standard king size bed bases as it is a solid item with no stretch. Unlike a mattress, which can be maneuvered between narrow door frames.
When will my order be delivered?
While Dial-a-Bed carries a wide range of beds and strives to arrange delivery within 1 - 3 working days, certain products may need to be ordered from suppliers or manufactured within our factory - which could take up to 14 workings.
In the event delivery has to take place outside of the Metropolitan areas, delivery can take up to 21 working days.
How do I qualify for free delivery?
Free delivery is offered on online purchases ONLY. The delivery address must be within a 30km radius of one of our 74 stores, and the online cart/order must be to the value of R3 999.00 or more. Free delivery is not offered outside major metropolitan areas.
Can I collect my order?
We offer various collection points which can be viewed at checkout, kindly note that not all stores are collection points. Collection will need to be arranged with the specific store/warehouse prior to collection. Collections are subject to stock availability. For more information on collection points, please call our customer service number on 086 100 7542.
My order was damaged. What can I do?
Store Purchases:
Contact the store that you purchased your order from for assistance. Find store contact information here.
Online Purchases:
Contact our online sales department to assist with your query.
Telephone: 086 100 7542 or Email Us: [email protected]
What is your return policy?
Dial-a-Bed respects consumer rights and you have the right to return unsatisfactory goods. We would like to make your customer experience as pleasant as possible. If you have bought any goods and you are experiencing problems with the goods and would like to return them we will be happy to assist. View our return policy here - https://www.dialabed.co.za/terms-conditions
Do you deliver and how much?
Dial-a-Bed delivers country wide and delivery charges will be based on the distance between your delivery address and our nearest Dial-a-Bed store. A minimum delivery charge of R475.00 is applied within the 30km radius of the nearest Dial-a-Bed Store.
Who will assemble my bed on delivery?
Our friendly delivery team will gladly assist with assembling and unpacking your new bed on delivery.
Can you take away my old bed?
This can be arranged on request depending on the following: availability of space in the delivery truck, drivers route and condition of your old bed.
How can I return my order?
Refer to our terms and conditions page - https://www.dialabed.co.za/terms-conditions
For store purchases, contact the store that you purchased from. Find store information here.
For online orders, contact our online customer service department:
- Email at: [email protected]
- Telephone: 086 100 7542
How can I cancel or change my order?
Refer to our terms and conditions page - https://www.dialabed.co.za/terms-conditions
For store purchases, contact the store that you purchased from. Find store information here.
For online orders, contact our online customer service department:
- Email at: [email protected]
- Telephone: 086 100 7542
My order was damaged, what can I do?
In the event that your order is delivered damaged, please do not accept delivery and instead send your goods back with the delivery driver. If the goods were accepted, please contact the store where your purchase was made, immediately.
For further assistance, store purchases, contact the store that you purchased from. Find store information here.
For online orders, contact our online customer service department:
- Email at: [email protected]
- Telephone: 086 100 7542
Can I delay my delivery / can I choose a date and time for delivery?
Our deliveries are not time specific but you can choose/request a date. Delayed requests will need to be arranged in advance.
What are your delivery times / do you deliver on weekends/Sundays/Public Holidays?
Sunday deliveries are uncommon as our warehouse is closed.
Weekend delivery times: 08:00-15:00
Public Holidays: CLOSED
How do I log a complaint if I have a problem with my bed?
For store purchases, contact the store that you purchased from. Find store information here.
For online orders, contact our online customer service department:
- Email at: [email protected]
- Telephone: 086 100 7542
If contacting via email, please include a brief description of your query/complaint and a full-view photo of your mattress without any linen on.
Where is your nearest branch location?
Dial-a-Bed currently has 74 stores nationwide. Please visit our store locator page to find a store nearest to you: https://www.dialabed.co.za/store-locations
Is it safe to order online?
Yes, it is. We take your privacy and security very seriously. Our website is a safe and secure platform. The details you provide are encrypted and sent across a secure connection.
How do I order online?
Please see the following steps to complete your purchase:
- Select your item
- Add to cart
- Include a mattress protector to protect your mattress
- Go to cart
- Proceed to checkout
- Choose Delivery Method
- Provide Your Personal and Delivery Information
- Select Your Payment Method
- Complete Your Purchase - Place Your Order
Can I place a bulk order?
For online purchases, contact our online sales team:
- Email at: [email protected]
- Telephone: 086 100 7542
- Whatsapp : 010 730 0360
For store purchases, contact the store that you are interested in purchasing from. Find store information here.
How do I know which items are in stock?
Our best seller products are generally always in stock and have a delivery lead time of 1-3 working days. View our promotions page to see our best seller www.dialabed.co.za/on-promotion . If you are unsure of stock availability, please reach out to our online sales team on Whatsapp at: 010 730 0360 or call us on: 086 100 7542
How long is my quotation valid for?
14 working days from the date of the quotation.
How do I get a copy of my receipt or invoice?
For in-store purchases - Invoices are given to you at point of purchase. Should you misplace your invoice, you may request your invoice from the store that you purchased from.
Find store information here
For online store orders, kindly email [email protected] and request your invoice from the online sales team.
Is it safe to order online?
Yes, it is. We take your privacy and security very seriously. Our website is a safe and secure platform. The details you provide are encrypted and sent across a secure connection.
Can I pay in Installments?
Yes, you can. We have many online payment solutions for you to choose from, namely:
Mobicred
Mobicred is an online revolving credit facility that allows you to safely shop online with Dial-a-Bed and repay the amount in monthly installments.
Payflex
Sleep now, pay later. Payflex offers an online payment solution that allows shoppers to pay over 6 weeks, interest-free.
PayjustNow
Receive your purchase today and pay later with PayJustNow. PayJustNow enables you to pay for your purchase over 3 equal, zero-interest instalments.
Layup
Lay-by your bed with LayUp. LayUp offers an easy way to purchase online through an interest-free payment plan and instant approval. Secure your layby with a 20% deposit then the rest over a 5 month period. You will only receive your purchase once all payments have been received.
The above payment options are exclusive to online purchases only.
Can I use my TFG Money account to pay?
Yes, you can. You can now use any of your TFG money account card to purchase in any Dial•a•Bed store nationwide and on Dial•a•Bed’s website at www.dialabed.co.za
Open a TFG Money Account and get 10% off ALL promo prices at a Dial-a-bed store or via
Do you do Layby and for how long?
Yes, we do. We provide lay-by payment options through LayUp - this is an online payment option only.
LayUp offers you an easy way to pay off goods before receiving the product, your order will be processed once all installments have been paid.
- Secure your layby with a 20% deposit then the rest over a 5 month period.
- Order will be processed for delivery once you have completed your payments.
- Track your payments on the LayUp dashboard until payments are complete.
- You will only receive your purchase once all payments have been received.
What payment methods do you offer?
Dial-a-Bed offers a variety of online payment options in-store and online.
Instore payment options include:
- Cash
- Debit/Credit Card
- RCS
- TFG Money Account
- EFT
- Zapper
- U-Pay
- Lay-By (In-store lay-by payment installment options vary from store to store.)
Online payment options include:
TFG credit, Lay-by, Payflex, PayJustNow, and instant EFTs. Please visit our payment provider page for a full list of online payment options and a short description of each option: https://www.dialabed.co.za/payment-providers.
TFG Money Account:
You can now shop with your TFG Money Account Card at any Dial•a•Bed store nationwide as well as online at https://www.dialabed.co.za. Shop with your TFG money account in 6 interest-free* installments. Don't have an account? Apply at a Dial•a•Bed store near you. Find store
*As long as your account is paid on time and in full each month. Ts & Cs apply. TFG Money is a division of Foschini Retail Group (Pty) Ltd, an authorised credit provider. NCRCP36.